Dr. Farhana Ferdousi

Chairperson , Professor
Department of Business Administration

Faculty

Faculty of Business and Economics

Address

A/2, Jahurul Islam Avenue
Jahurul Islam City, Aftabnagar
Dhaka-1212, Bangladesh

Office

Ext: 204 || Room No# 421
farhana@ewubd.edu

Academic Background

Ph.D. in Quality Management Practices (Dept. of Corporate Governance & Accounting, Macquarie University, Australia)
Master of Management -Research (Dept. of Management and marketing, University of Wollongong, Australia)
MBA: Major in Management Information Systems (University of Dhaka, Bangladesh)
BBA: Major in Management (University of Dhaka)
Certified Professional in Information Systems Management (CPISM Aptech Worldwide, Bangladesh)

Dr. Farhana Ferdousi is a Professor and Chairperson of the Department of Business Administration, East West University, Bangladesh. She is also acting as a Co-Champion ACBSP accreditation Taskforce. Besides, Dr. Farhana works as a Treasurer, ACBSP South Asian Council, Region 10. She worked as the Deputy Executive Director at East West University Centre for Research and Training (EWUCRT) and an Assistant Editor of East West Journal of Business and Social Studies (EWJBSS). Dr. Farhana also worked as an adjunct faculty of Graduate Diploma in Leather and Footwear Management, East West University.

Dr. Farhana has an excellent academic background having BBA and MBA from the Department of Management Studies, University of Dhaka. She obtained her Master of Management by Research under the Department of Marketing and Management from University of Wollongong, Australia. She obtained her PhD degree under the Faculty of Business and Economics, Department of Corporate Governance & Accounting, Macquarie University, Australia, in 2017. She is a certified professional of Information Systems Management (CPISM).

A good number of publications of her have been published in reputed local and international journals. Dr. Farhana has authored and co-authored books on total quality management and strategic management. She has attended many international and national conferences. She is also an organizer of international conferences. She conducted several workshops and trainings as a ‘Resource Person’.

In addition, she is a reviewer of East West University Journal of Business and Social Science; Neural Computing and Applications, Journal and Business Management Journal. Dr. Farhana is an active member of Global Circle for Science Technology and Management Research (GCSTMR) (Sydney, Australia) as an Associate Expert, Bangladesh Society for Human Resource Management (BSHRM), and Management FBS Club.

Moreover, Dr. Farhana has been selected as the 2024 ACBSP Teaching Excellence Award recipient for Region 10. Region 10 includes 16 countries such as Bangladesh, India, Pakistan, Bhutan, Nepal, Maldives, Afghanistan, Iran, Sri Lanka, Cambodia, Laos, Myanmar, Thailand, Vietnam, Malaysia and Singapore.

Professional Experience

Courses Taught

Strategic Management

Organisational Behaviour

Principles of Management

Introduction to Business

Management and Organisational Behaviour

Business Management and Marketing (GDLFM)

Leadership and Organisational Behaviour (GDLFM)

Teaching:

2023 -Present-Professor, Department of Business Administration, East West University

2017-Associate Professor, Department of Business Administration, East West University

2003-2017-Lecturer, Senior Lecturer, Assistant Professor- Department of Business Administration, East West University

2018-Adjunct Faculty,Graduate Diploma in Leather and Footwear Management, East West University

Administrative:

2019-present: Chairperson, Department of Business Administration, East West University.
2017- present:Deputy Executive Director, East West University Centre for Research and Training (CRT)
2017- present:Assistant Editor, East West University Journal of Business and Social Science.
2019- present: Member, Academic Council, East West University
2019-present: Member, Faculty Recruitment Committee, East West University.
2019-present: Convener,Program Self Assessment Committee, Department of Business Administration, East West University.
2017- present:Member, Research Committee, EWUCRT
2004-2013: Moderator, Cine and Photography Club, East West University

Research Interest

Quality Management
Lean Production
Investment Climate
Higher Education

Selected Publications

International

Akter, M; Ahmed, A; Momen, MA; Sultana, N; Sultana, S. and Ferdousi, F (2024), Determinasts of Online Merchants’ Satisfaction on Third Party Logistics in a Developing Nation: A Partial Least Square (PLS) Approach, Cogent Business and Management, Tailor and Francis, Vol. 11, No. 1. Q2 (Scopus)
Ferdousi, F; Ahmed, F; and Momen, A (2022), Evolution of quality assurance practices in enhancing the quality of open and distance education in a developing nation: A case study, Asian Association of Open Universities Journal,2022, 17(2), pp. 147–160. Emerald Publishing Limited. SCOPUS
Working Paper: F. Ferdousi (2022), The Role of Institutional Pressures on the Use of Quality Assurance Practices in Enhancing Effectiveness: A Case Study of Higher Education Institutions of Bangladesh, Center for Research and Training.
Hride, FT.,Ferdousi, F and Jasimuddin, S M. (2021) Linking Perceived price-fairness, customer satisfaction, trust, and loyalty: A structural equation modelling of Facebook-based e-commerce in Bangladesh, Global Business and Organizational Excellence, 2022, 41(3), pp. 41–54. Wiley, https://doi.org/10.1002/joe.22146. SCOPUS
Momen MA, Sultana S, Ferdousi F, Shahriar SHB (2021), Determinants of Choosing a Foreign Brand in Emerging Economy: Lessons and Implication for the Local Entrepreneurs, VILAKSHAN - XIMB Journal of Management, Emerald Publishing Limited.
F. Ferdousi, (2019-2020), The Role of Institutional Pressures on the Use of Quality Assurance Practices in Enhancing Effectiveness: A Case Study of Higher Education Institution of Bangladesh, East West Journal of Business and Social Studies, Vol. 8.
Ahmed, A. and Ferdousi, F. (2020), TQM Components as a Source of Competitive Advantage in a Beverage Organization: A Resource Based View, International Journal of Business Strategy and Automation, Vol.1, Issue 2. pp 25-36, IGI Global.
Ferdousi, F., Baird, K. Munir, R. and Su, S.(2019), “Mediating role of quality performance on the association between organizational factors and competitive advantage”, International Journal of Productivity and Performance Management, Vol. 68, No. 3. Emerald Publishing Limited. SCOPUS (ABDC ranked B)
Ferdousi, F. and Kumar, K S 2016, Investment Climate Factors with Reference to Firm Performance in Bangladesh: A Prospective Cohort Study, Handbook of Research on Fuzzy and Rough Set Theory in Organizational Decision Making, 2016, pp. 419–433. IGI Global (Book Chapter) SCOPUS
Ferdousi, F., Baird, K.., Munir, R. and Su, S. (2018), “Association Between Organisational Factor, TQM and Competitive Advantage: Evidence from an Emerging Economy”, Benchmarking: An International Journal, Vol.25, No.3. Emerald Publishing Limited. SCOPUS (ABDC ranked B)
Ahmed, A; Haque, MM; Rahman, MA; Khan, MS; Rahman, A and Ferdousi, F (2018), Integration and adaptation of e-technology to deliver technical education in public and private universities of Bangladesh, Taylor and Francis (Book Chapter)
Ferdousi, F., Ahmed, A. and Kumar, K S (2016), The implementation of innovative manufacturing practices: is it a choice or pressure?: A relative case study, International Journal of Intelligence Enterprise, 3(2), pp. 170–183, Inderscience Publishers (IEL), SCOPUS (ABDC ranked C)
Ferdousi, F & Ahmed, A (2010), How Becoming Lean Can Improve Performance: A Study on Bangladeshi Garment Industry, Indian Journal of Management, 3(9), pp. 36–42.SCOPUS
Ferdousi, F & Ahmed, A (2010), A Manufacturing Strategy: An Overview of Related Concepts, Principles and Techniques,Asian Journal of Business Management, Vol.2, No.2.pp.35-40.
Ferdousi, F & Ahmed, A (2009), An Investigation of Manufacturing Performance Improvement through Lean Production: A Study on Bangladeshi Garment Firms, International Journal of Business and Management, Vol.4, No.9.pp.106-116.
Ferdousi, F & Ahmed, A (2009), Lean Production Practices: The Differences and Similarities in Performance between the Companies of Bangladesh and other Countries of the world, Asian Journal of Business Management, Vol.2, No.1.pp.32-36.
Ferdousi, F ; Shabnam, S & Ahmed, A (2011), Status of Corporate Social Responsibilities Practices in Business Enterprises-An Exploratory Study, LAP LAMBERT Academic Publishing GmbH & Co.KG.
Ferdousi, F; Ahmed A & Mannan, Z (2011), An Overview of the Literature on Lean Production Practices: Benefits, Improvements and Problems, LAP LAMBERT Academic Publishing GmbH & Co.KG.
Ferdousi, F (2011), Lean Production Philosophy- Concept and Practice, LAP LAMBERT Academic Publishing GmbH & Co.KG.
Ferdousi, F ; Ahmed A & Mannan, Z (2011), Existence of Supporting Elements to Practice Lean- A Study on Manufacturing Firms, LAP LAMBERT Academic Publishing GmbH & Co.KG.

National
Ferdousi F and Shabnam, S. (2017-2018), “The Impact of TQM Practices in Improving Product Quality: Bangladesh Garment Organizations as a Case”, East West Journal of Business and Social Studies.
Ferdousi, F (2009), Lean Production Practices in Bangladesh: An Investigation into the Extent of Practices in the Bangladeshi Garment Companies, Independent Business Review, Vol.2, No. 1.pp.65-84.
Ferdousi, F (2004), Application of Computer Simulation Model in the Analysis of Queuing System: Technological and Management Perspective, Journal of Business Studies. Vol.2, No.2.pp.160-169.
Ferdousi, F 2003, Electronic Commerce in Bangladesh: An Analysis of Hindrances and Prospect, Journal of Business Studies, Vol. XXIV, No.1.pp.213-219.
Mannan, MA & Ferdousi, F (2002), Corporate Cultural Transformation for Total Quality Management: Perspectives and Imperatives, Journal of Business Studies. Vol.xxiii, No.1.pp.1-16.
Ferdousi, F ( 2021). The role of institutional pressures on the use of quality assurance practices in enhancing the effectiveness of higher education, Funded by East West University Center for Research and Training, Submitted (2021).
Ferdousi, F; Ahmed, A and Momen, A (2021). The use of Quality Assurance Practices in enhancing the quality of Open and Distance Education: A Case at Bangladesh Open University, Open Learning Journal, Under Review.

Hride, F.T. and Ferdousi, F, (2019), “The Role Price Fairness on Customer Satisfaction and Customer Loyalty: F-Commerce Users of a Developing Country”, 4^th International GCSTMR Congress 20-22 January, 2019, Dhaka, Bangladesh.
Ahmed, A and Ferdousi, F, (2019), “Effect of Contingency Factors in Adopting Lean Practices- A Case on a Beverage Organization of a Developing Economy”, 4^th International GCSTMR Congress 20-22 January, 2019, Dhaka, Bangladesh.
Ferdousi, F, (2017), “The Association Between Organizational Related Factors, the Adoption of TQM and Competitive Advantage”, 1^st GCSTMR Congress, 4-5 February, Dhaka University Senate Bhaban.
Sharmin, A. and Ferdousi, F, (2017), “Downfall of Unipolar World: A Transitional Phase of World System”, 1^st GCSTMR Congress, 4-5 February, Dhaka University Senate Bhaban.
InSPIRE Conference, 4-6 July, 2016, University of Technology, Sydney, Australia. Attended as a participant.
Ahmed, A; Ferdousi, F and Mannan, Z (2015), Is Investment Climate Matters for Firms’ Performance? An Empirical Study, Melbourne International Business and Social Science Research Conference 2015, 2-4 October, Melbourne Australia.
Mannan, Z; Ahmed, A and Ferdousi, F(2015), Managerial Attitudes towards Participative Management: A Study in a Developing Country, Sydney International Business Research Conference, 17-19 April, Sydney, Australia.
Ferdousi, F (2015), The Influence of Institutional Pressures on the adoption of QM in Developing Economy, The First Biennial Bangladesh Academy of Business Administration Conference, Vol.1, presented January 12-14.
Ferdousi, F & Shabnam, S (2010), Corporate Social Responsibility Practices in Private Garment Manufacturer Units of Bangladesh: Study on Perception and Performance, GBMF, Presented 23rd December.
Ferdousi, F (2009), An Empirical Investigation of Lean Production Philosophy-A Bangladeshi Case, International Conference on Indigenous Management, University of Annamalai, Presented July, 16-18.

Bulbul, A; Ferdousi, F and Rahman, A 2013 “Total Quality Management (Conventional and Islamic Perspectives) (Co-author)
Mannan, M A 2013, “Strategic Management: A Search for excellence”, University Grants Commission of Bangladesh. (Editorial Contribution)
Mannan, M A & Ferdousi, F 2007, “Essence of Total Quality Management”, University Grants Commission of Bangladesh. (Co-author)

Title: Accreditation– A Tool for Higher Education Institutions Effectiveness
Position: Researcher
Research Grant: The project will be funded by Bangladesh Accreditation Council (BAC)
Status: Under Review
Title:Outcome Based Education and Accreditation – Tools for Higher Education Institutions Effectiveness
Position: Researcher
Research Grant: The project will be funded by Center for Research and Training, East West University (EWUCRT), Submitted to EWUCRT on Nov 23^rd ,2023
Status: Under Review
Title: The Role of Institutional Pressures on he use of quality assurance practices in enhancing the effectiveness of Higher Education.
Position: Researcher
Research Grant: $2500. The project is financed by Center for Research and Training, East West University.
Status: Completed and published as a working paper( 2021).
Title: A Comparative Study on Investment Climate in the EPZ and Non-EPZ Garment Firms of Bangladesh: An Empirical Investigation.
Position: Researcher
Research Grant: $7000.The project was financed by IFCEWU (International Finance Corporation- East West University).
Status: Completed and Published (2012).
Title: Practices of TQM in the Garment Sector of Bangladesh-An Empirical Investigation
Position: Team Leader and Researcher
Research Grant: $2500. The project is financed by Center for Research and Training, East West University.
Status: Published, March 2013.

Workshop on Brainstorming Session on Learning and Teaching, January 23, 2024, Organized by East West University.
Workshop on Brainstorming Session on Research & Innovation (L&T), February 19, 2024, Organized by East West University.
Workshop on Outcome Based Education, University Grants Commission, November 3-4, 2021
Workshop on Higher Education in the Era of Industrial Revolution 4.0, Bangladesh Accreditation Council, September 26, 2021
Motivational Workshop on Quality Assurance & Accreditation in Higher Education, Bangladesh Accreditation Council, August 31, 2021.
Workshop on “Outcome-based Curriculum”, IQAC, East West University, May 22, 2021.
Virtual training workshop: Bangladesh National Qualifications Framework (BNQF), Bangladesh Accreditation Council, April 11-12, 2021.
Training/Workshop on "How to write a Research Proposal" with BCS Cadre, March 8, 2020, Organized by BCS Administration Academy in association with Center for Research and Training, East West University. (Resource Person)
Training/Workshop on "Research Methodology" for the faculty members of Bangladesh Open University, Feb.-Mar, 2020, Organized by East West University Center for Research and Training in Association with Bangladesh Open University. (Resource Person)
Training/Workshop on "Research Methodology" for the faculty members of East West University, Jan, 2020, Organized by East West University Center for Research and Training. (Resource Person)
Training/Workshop on "Research Methodology" for the Government Officers (Ministry of Industries), 10 March-16 April, 2019, Organized by East West University Center for Research and Training in Association with Ministry of Industries. (Resource Person)
Training/Workshop on "How to write a Research Proposal" with BCS Cadre, November, 2018, Organized by BCS Administration Academy in association with Center for Research and Training, East West University. (Resource Person)
Training/Workshop on "Research Methodology" with BCS Cadre, February, 2018, Organized by BCS Administration Academy in association with Center for Research and Training, East West University. (Resource Person)
Training/Workshop on "Research Methodology" for the faculty members of Bangladesh Open University, 21 Nov.-03 December, 2017, Organized by East West University Center for Research and Training in Association with Bangladesh Open University. (Resource Person)
Training/Workshop on "Research Methodology" with BCS Cadre, October, 2017, Organized by BCS Administration Academy in association with Center for Research and Training, East West University. (Resource Person)
Training/Workshop on "Research Methodology" for the faculty members of BCS Administration Academy, 21-22 April, 2017, Organized by BCS Administration Academy in association with Center for Research and Training, East West University. (Resource Person)
Training on “How to Publish Articles in Impact Factor Enriched and Good Indexed Journals and Preparation for PhD Program”, Organized by IQAC, Daffodil International University, 26 December, 2016. (Resource Person)
Workshop on "Human Resource Management for Administrative and Non-Administrative Employees", Organized by IQAC, Daffodil International University, 26 November, 2016. (Resource Person)
National Consultation Workshop on "Policy for Open Educational Resources (OER) in Bangladesh". November19, 2016 at Karabi Hall, Prime Minister’s Office.
Participated in a one day workshop on ‘SPSS Basic’ in Macquarie University, Sydney, Australia, November, 2016.
Participated in a one day workshop on ‘NVIVO 10’ in Macquarie University, Sydney, Australia, November, 2015
Participated in a one day workshop on ‘Thesis Formatting’ in Macquarie University, Sydney, Australia, November, 2015.
Participated in a one day workshop on ‘SPSS Intermediary Course’ in Macquarie University, Sydney, Australia (2015).
Participated in a two days NVIVO 10 Workshop in Australian Catholic University, Sydney, Australia (2013).
Participated as resource person in a Focus Group Discussion on Public Private Partnership in Higher Education with Civil Society Representatives. Commissioned by ADB, implemented by University Grants Commission of Bangladesh. Dated: January 30, 2013.
Participated as a resource person in a Focus Group Discussion on Public Private Partnership in Higher Education with Industry Leaders. Commissioned by ADB, implemented by University Grants Commission of Bangladesh. Dated: October26, 2012.
Participated in a Focus Group Discussion on Public Private Partnership in Higher Education with Public University Representatives. Commissioned by ADB, implemented by University Grants Commission of Bangladesh. Dated: September 8, 2012.
Participated in a workshop on Redesigning Curriculum and Writing Text Book from Islamic Perspective: A Special Reference to Economics and Business Studies, (WCDTB, 2012), 29 June – 3 July, 2012 at ISTAC and KENMS, IIUM, MALAYSIA
Participated in training on Scientific Research in Business, organized by the Department of Business Administration. Training conducted by Professor Shuzo Abe, Waseda University of Japan, 2010.
Participated in training on Research Methods for Business and Social Science: The Art of Survey Research, organized by Center for Research in Business, Economics and Technology (CERBET), East West University. Training conducted by Dr. Syed Saad Andaleed, Visiting Full Bright Scholar, EWU. Professor and Program Chair, Sam and Irene Black, School of Business, Pennsylvania State, University of Erie.

East West Journal of Business and Social Studies (Assistant Editor)

Book of Abstract; Conference Proceedings (4^th International Congress by GCSTMR, 19-22 January, 2019)

Mr. Noble Kennedy E , VIT Business School, Ph.D. Thesis, Thesis Title: Enablers of Digitalization of Supply Chain and its impact on Supply Chain Performance among Manufacturing SMEs.
East West Journal of Business and Social Studies
Neural Computing and Applications Journal
Business Management Journal

4^th International Congress by GCSTMR, 19-22 January, 2019, First International GCSTMR Congress, February 4-5, 2017.
International Conference on Knowledge Transfer, East West University Center for Research and Training (EWUCRT) with financial support of UGC/World Bank Academic Innovation Fund under the HEQUEP sub-Project, February 17-18, 2017

Global Circle for Science Technology and Management Research (Sydney, Australia), Associate Expert.
Bangladesh Society For Human Resource Management (BSHRM)-Member
Management FBS Club, Member

Dr. Farhana Ferdousi

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